Secure Comms Channels
Establishing encrypted communication is mandatory for all interactions with BlackOps Market staff. For operational security, all order-related disputes, escrow releases, and account recovery requests must be handled via the internal ticketing system. The channels below are segmented by inquiry type to ensure efficiency and privacy preservation.
Clearnet Support
Public Relations
Strictly for non-operational inquiries: mirror availability, media press, and general connectivity issues. Do not send order details here.
Market Ticket
Encrypted Helpdesk
The only channel for disputes, refunds, and account issues. Messages are stored encrypted within the market database and never leave the Tor network.
Merchant Bonds
Vendor Onboarding
Established vendors from Recon/Dread with proven history may apply for a bond waiver. New merchants are subject to standard bond requirements ($500 USD in XMR).
Official PGP Key
Fingerprint: 89AB CDEF 0123 4567 89AB CDEF 0123 4567 89AB CDEF
Encryption Policy
All sensitive data transmitted via email must be encrypted. Our support team will ignore any unencrypted messages containing usernames, transaction IDs, or addresses. This is a non-negotiable security standard to protect your anonymity.
Verification Steps
- Import key to Keychain/Kleopatra
- Verify 4096-bit RSA signature
- Check fingerprint matches exactly
- Encrypt all message bodies
Protocol FAQ
Order Disputes
Disputes must be initiated within the order page while the timer is active. Support staff cannot intervene in finalized orders.
Response Times
Encrypted tickets are prioritized. Expect a response within 6-12 hours on weekdays. Clearnet emails may take up to 48 hours.